Gebr. Sluyter wants to support you as well as possible in the field of your financial risks. That is why we think it is very important that you are satisfied with our services. Yet it may happen that you are not satisfied because we have not met your expectations. We like to hear it when this is the case so that we can do everything we can to achieve a good outcome.
HOW CAN YOU SUBMIT A COMPLAINT?
If you are not satisfied with, for example, our advice, administrative handling or treatment by our employees, you can make your complaint known to us both orally, in writing, by mail or by e-mail.
HOW DO WE PROCESS YOUR COMPLAINT?
When we have received your complaint, we record this in writing in our complaints registration and we will send you an acknowledgment of receipt. We will discuss your complaint internally with the responsible employees. You will receive a motivated answer within three weeks. If you do not agree with our position, then you have the opportunity to submit your complaint to Kifid in The Hague within three weeks.
WHAT IS KIFID?
Kifid is the Complaints Institute for Financial Services (www.kifid.nl). You can go to the Kifid if you are a consumer or small business owner and your complaint has not been resolved, as you had hoped. Gebr. Sluyter is affiliated with Kifid under registration number 300.008029. Kifid's statement is for Gebr. Sluyter binding and that means that Gebr. Sluyter adheres to the statements made by Kifid.